Returns policy

Returns Policy (B2C + B2B)

Effective from: 01.03.2026

Support: contact@ultrasshop.com   Phone: +48 668 348 283

1. General rules

This Returns Policy works together with our Terms & Conditions. Your rights depend on whether you purchase as a Consumer (B2C) or Business (B2B).

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2. B2C: withdrawal for non-personalised products

Consumers may withdraw within 14 days from delivery without giving reasons (applies to non-personalised products only).

  • Send a withdrawal statement to contact@ultrasshop.com with your order number.
  • Goods can also be returned if they have been opened, used or damaged. If their value is reduced because they were handled more than necessary to check their nature, characteristics and functioning, we may claim compensation for the loss of value.
  • Return shipping costs are borne by the Consumer.

Return address: ULTRASSHOP.COM Mariusz Nowak, ul. Ogrodowa 167, 33-300 Nowy Sącz, Poland

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3. Personalised / custom-made products

Personalised and custom-made products are generally non-returnable and excluded from statutory withdrawal rights, as they are manufactured to your specific requirements.

30-minute grace period: You may request cancellation or correction within 30 minutes after order confirmation, before our production lines start moving.

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4. Defects & incorrect items

If your order arrives defective or incorrect, contact us immediately (preferably within 14 days). Provide clear photos or video evidence. Depending on the case, we will offer a repair, replacement, reprint, or refund.

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5. How to request a return/claim

Email us at contact@ultrasshop.com and include:

  • Order number & Full name
  • Description of the issue
  • Evidence: Photos or video of the product and packaging.

Return address: ULTRASSHOP.COM Mariusz Nowak, ul. Ogrodowa 167, 33-300 Nowy Sącz, Poland

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6. Refunds

Refunds are processed using the original payment method. Processing time depends on the provider (Mollie/Stripe/PayPal) and your bank. Deductions may apply if the goods are returned with a reduced value due to use.

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7. B2B rules

  • Consumer withdrawal rights do not apply to B2B purchases.
  • Custom goods are non-returnable unless defective.
  • Claims must be made promptly (recommended within 7–14 days of receipt).
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